Shipping policy
🎄 Christmas cutoff: order by December 10 for delivery before Christmas in the US.
Shipping at a glance
| Step | Time |
|---|---|
| Order processing & packing | 1–2 business days |
| Delivery to the US | About 8–10 business days |
| Total, order to doorstep | About 9–12 business days |
Business days are Monday–Friday, excluding US holidays. Orders placed after 12 PM ET on Friday, on weekends, or on holidays begin processing the next business day.
Holiday delivery dates
| Order by | Estimated arrival |
|---|---|
| December 1 | Comfortably before Christmas |
| December 10 | Before December 25 (last recommended day) |
| After December 10 | Ships right away, but may arrive after Christmas |
Holiday mail is heavy, so carriers can run late. The earlier you order, the safer.
Shipping cost
- Free standard shipping on US orders over $59
- A flat rate applies to orders under $59 and is shown at checkout before you pay
Tracking your order
As soon as your order ships, we'll email you a tracking link. Tracking can take 1–2 business days to show updates. Your package may be handed between carriers along the way, so the tracking number can change once it reaches the US.
Where we ship
We currently ship to all 50 US states. Orders to Alaska and Hawaii may take a few extra days. We can't ship to PO boxes or APO/FPO addresses. We don't ship outside the US yet.
Wrong address?
Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before your order ships. Once it has shipped, we can't change the address.
Late, lost or damaged packages
If your tracking hasn't updated for 7 days, if the package is marked delivered but you can't find it, or if it arrives damaged, email support@tovillo.com with your order number. We'll investigate with the carrier and send a replacement or a full refund.