Frequently asked questions
Everything you need to know before you order.
Orders & shipping
When will my order arrive?
Orders ship within 1–2 business days, then take about 8–10 business days to reach you in the US. So most orders arrive 9–12 business days after you place them.
What's the last day to order for Christmas?
Dec 10 for delivery before Christmas in the US. Orders placed after that will still ship right away, but we can't promise they'll arrive by December 25.
Is shipping free?
Yes, on US orders over $59. Smaller orders pay a flat shipping rate, shown at checkout before you pay.
How do I track my order?
We email you a tracking link as soon as your order ships. Tracking can take 1–2 business days to update. Can't find the email? Write to support@tovillo.com with your order number.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email support@tovillo.com within 12 hours of ordering and we'll update or cancel it. Once it has shipped, you can still return it under our 30-day policy.
Do you ship outside the US?
Right now we only ship to the United States.
Our toys
How big are the trucks?
They're true minis, built at about 1:64 scale, and each truck fits in the palm of your hand. Every product page has a real size photo and exact measurements, so you know what's coming.
What ages are they for?
Most of our toys are made for kids 3 and up, and plenty of grown-ups keep them on their desks. The recommended age is listed on each product. Contains small parts and is not suitable for children under 3.
How do they charge? How long does the battery last?
Everything charges with the included USB cable, so there are no batteries to buy. Charge time and play time are listed on each product page. For safety, have an adult supervise charging and don't leave toys charging overnight.
Do I need an app?
No. The remote control is all you need. If a toy also works with an app, that's just an extra way to play.
Will it come ready to gift?
Yes. Every toy arrives in its own retail box with everything included. Just add wrapping paper.
Returns & payment
What if it arrives damaged or doesn't work?
Email support@tovillo.com with your order number and a photo or short video. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send anything back.
Can I return a gift?
Yes. You can return unused items in their original packaging within 30 days of delivery. See our Returns & Refunds page for details.
When will I get my refund?
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay.
Is checkout secure?
Yes. Checkout runs on Shopify's secure, encrypted platform. We never see or store your card details.